FAQ
Find your answers here
How long will it take for my order to arrive?
Once you've placed your order, it
usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the
countries covered by our delivery partners are presented below. You can find
them when choosing for a delivery method before confirming your order:
- United-States: 1-2 days
- Canada: 1-1 days
- Australia: 2-3 days
- France: 2-3 days
- UK: 2-3 days
- Germany: 2-3 days
What is your return and exchange policy?
We do accept returns in respect to
the following conditions:
- The item must have been sold on
our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact
our support using our helpdesk.
How long does it take to process a return?
Returns are confirmed within 14 days
of receiving the package at our warehouse.
Once your return is accepted, the
reimbursement, exchange or credit will be issued within 14 days of our services
accepting your return.
Do you offer fast shipping?
We offer fast shipping on a select
number of countries:
- United-States: 24h ($14)
- Canada: 24h (14$)
- Australia: 1-2 days ($24)
- France: 1-3 days ($24)
- UK: 1-3 days ($24)
- Germany: 1-3 days ($24)
You can select fast shipping after
having entered your delivery location.
What payment methods do you accept?
You can purchase on our website
using a debit or credit card.
We additionally offer support for
Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods
at checkout.
CanI change my order?
We can only change orders that have
not been processed for shipping yet.
Once your order is under the status
"preparing for shipping", "shipping" or
"delivered", then we cannot accept any edits to your order.
To make changes to your order,
please reach out to support through the helpdesk.